Shipping & Delivery Policy
Last Updated: September 4, 2026
At BuyShop Shop, we are committed to providing a safe, reliable, and convenient delivery experience for our customers. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.
1. Delivery Location
Currently, BuyShop Shop provides delivery services across West Bengal, India.
We currently do not provide international shipping.
Delivery availability may vary depending on the customer’s exact location and courier service coverage.
2. Order Processing Time
Orders are generally processed within 12 hours after successful order confirmation and payment verification.
Orders placed during weekends, public holidays, or periods of exceptionally high demand may require additional processing time.
Once your order has been dispatched, you will receive the relevant shipping and tracking information.
3. Delivery Time
Our standard estimated delivery time is:
2–5 business days after dispatch.
The actual delivery time may vary depending on the delivery location, courier availability, weather conditions, public holidays, and other circumstances beyond our reasonable control.
The estimated delivery date shown during checkout or in the order confirmation should be considered an estimate and not an absolute guarantee.
4. Shipping Charges
A standard shipping charge of ₹50 will apply to orders below ₹1,000.
Free Shipping is available on orders of ₹1,000 or above.
Any applicable shipping charges will be clearly displayed during checkout before the customer completes the order.
5. Courier & Logistics Partners
BuyShop Shop may use third-party courier and logistics partners to deliver orders.
The courier partner may vary depending on the customer’s location, product availability, delivery requirements, and operational considerations.
6. Order Tracking
Customers can track their orders using the tracking information provided by BuyShop Shop after dispatch.
Tracking details may be provided through the customer’s registered email address, phone number, SMS, or through the order section of the website.
Please allow some time after dispatch for the tracking information to become active.
7. Open-Box Delivery
Where available, BuyShop Shop may provide Open-Box Delivery for eligible products and orders.
Customers are encouraged to carefully inspect the package and product at the time of delivery before accepting the shipment.
For laptops and other electronic products, customers should verify:
- Product model
- Product condition
- Serial number, where applicable
- Charger/power adapter
- Accessories
- Visible physical damage
- Any signs of tampering
Open-Box Delivery availability may depend on the courier partner and delivery location.
8. Unboxing Video Requirement
For high-value electronic products such as laptops, customers are strongly advised to record a continuous unboxing video from the sealed package until the product and its accessories have been fully inspected.
The video should clearly show:
- The condition of the outer package.
- Any seal or signs of tampering.
- Opening of the package.
- The product and included accessories.
- The product model and serial number, where applicable.
An unboxing video may be requested when investigating claims involving missing items, transit damage, wrong products, or other delivery-related issues.
9. Damaged or Tampered Package
If the package appears damaged, opened, crushed, wet, or tampered with at the time of delivery, customers should:
- Inform the delivery executive immediately.
- Inspect the package where Open-Box Delivery is available.
- Refuse delivery where appropriate if the package is visibly damaged or tampered with.
- Contact BuyShop Shop customer support as soon as possible.
- Take photographs or videos of the package and shipping label.
If the package is accepted despite visible damage, customers should document the condition immediately and contact us.
10. Wrong or Missing Items
If you receive:
- A wrong product,
- Missing accessories,
- Missing components, or
- A product that does not match your order,
please contact BuyShop Shop customer support as soon as possible.
Customers may be required to provide photographs, videos, order details, packaging information, or other information necessary to investigate the issue.
11. Failed Delivery Attempts
A delivery may fail due to circumstances such as:
- Customer being unavailable at the delivery address.
- Incorrect or incomplete address.
- Incorrect phone number.
- Customer refusing delivery.
- Courier access restrictions.
- Repeated unsuccessful delivery attempts.
Where available, the courier may make another delivery attempt.
If an order is returned to BuyShop Shop after repeated unsuccessful delivery attempts, additional shipping charges or cancellation/refund conditions may apply depending on the circumstances and applicable policies.
12. Lost or Misrouted Shipments
If tracking information indicates that an order may have been lost, misrouted, or otherwise delayed in transit, customers should contact BuyShop Shop as soon as possible.
We may coordinate with the relevant courier or logistics partner to investigate the shipment.
Any replacement, refund, or other resolution will be handled in accordance with the applicable order, refund, and consumer-protection policies.
13. Delivery Delays
Although we aim to deliver orders within the estimated delivery period, delivery may occasionally take longer due to circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Public holidays
- Courier operational issues
- Transportation disruptions
- Government restrictions
- Unforeseen technical or logistical problems
Where a significant delay becomes known to us, we will make reasonable efforts to provide appropriate information to the customer.
14. Cash on Delivery (COD)
Cash on Delivery (COD) may be available for eligible products and locations.
COD availability may depend on:
- Delivery location
- Order value
- Product category
- Courier availability
- Customer/order verification
Any applicable COD-related charges will be displayed before order confirmation.
BuyShop Shop may contact customers to verify COD orders before dispatch.
15. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full Name
- House/Flat Number
- Street/Area
- City/Town
- District
- PIN Code
- Valid Phone Number
BuyShop Shop cannot be held responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
16. Delivery to Remote Locations
Delivery to certain remote, restricted, or difficult-to-service locations may take additional time or may not be available depending on courier coverage.
If delivery is unavailable for a particular location, BuyShop Shop may contact the customer regarding available options.
17. Important Notice for Laptop Deliveries
Because laptops are high-value electronic products, customers should carefully inspect the shipment at the time of delivery.
Customers are advised to verify:
- Product model
- Product configuration
- Physical condition
- Serial number
- Charger and accessories
- Any visible damage
- Signs of tampering
Customers should retain the original packaging, shipping label, invoice, and accessories until the product has been fully inspected.
18. Delivery Confirmation
Once the order has been successfully delivered to the address provided by the customer, the order may be marked as Delivered based on confirmation received from the courier or delivery partner.
Customers should contact BuyShop Shop promptly if the order status shows “Delivered” but the customer has not received the package.
19. Contact Us
For questions or concerns regarding shipping and delivery, please contact us:
BuyShop Shop
Address: BaisnobGhata Patuli Township, Kolkata – 700094, West Bengal, India
Email: naskarraju319@gmail.com
Phone: +91 6289720058
We will make reasonable efforts to assist you with shipping and delivery-related concerns.
20. Policy Updates
BuyShop Shop reserves the right to update or modify this Shipping & Delivery Policy when necessary.
Any updated version will be published on this page with the revised Last Updated date.